What we collect

We collect information about you when you register with us or request for information to be sent to you. We also collect information when you voluntarily complete surveys and provide feedback. We may collect the following information from you:

  • name and contact information including full address
  • demographic information such as age, ethnicity, gender, sexual orientation
  • other information relevant to the support and advice we provide to you including details of your caring role

What we do with the information we gather

We require this information to understand your needs and provide you with our services, and in particular for the following reasons:

  • Internal record keeping and evaluation of our services
  • We use the information to ensure that we can provide accurate and relevant advice.
  • We use the information to update you with our activities, newsletters and other relevant information


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • We will not use your information for any other purposes other than providing information, advice and support to you
  • if you have previously agreed to us using your personal information, you may change your mind at any time by writing to or emailing us at [info@kingstoncarers.org.uk]

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to act on your behalf in dealing with other organisations such as the local authority. However, we will only pass on your personal information with your consent.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to (Kingston Carers’ Network, 418 Ewell Road, Tolworth, KT6 7HF).

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Confidentiality and Data Protection Policy

Archiving & Disposal of Records